Every Call Answered.Day and Night.
Callona is an AI receptionist that answers your business phone, books appointments, routes calls, and takes messages. Natural conversation, real actions, around the clock.
Answers like a person. Works like a system.
Every capability below runs on a real call today. Nothing here is a roadmap item.
Books Appointments
Checks real calendar availability and books, reschedules, or cancels visits during the call.
Routes Calls
Understands what callers need and transfers them to the right person or department. No menus, no hold music.
Answers Questions
Responds to common questions instantly from your approved knowledge, and never invents answers.
Takes Messages
Captures complete, structured messages after hours or when lines are busy, delivered to your team instantly.
Runs Intake
Collects new-customer details step by step, including phone keypad input for sensitive entries.
Sends Follow-ups
Emails callers directions, forms, or information packets during the conversation, with their consent.
Your business, not a script.
Everything the receptionist says and does comes from one business profile, written with you.
One business profile
Greeting, personality, hours, FAQs, departments, and booking rules live in a single profile. No code.
Live in days
A new business goes from first conversation to answering calls in days, not months.
Your customers' language
The receptionist speaks the languages your callers speak, set per business.
Never off script on facts
It only states what you approved. Anything unknown becomes a message, a transfer, or a booking.
- Greeting
- “Thank you for calling. How can I help you today?”
- Hours
- Mon to Fri, 8 am to 5 pm
- Departments
- Front desk · Billing · Scheduling
- FAQs
- Location, insurance, parking, services, pricing
- Intake
- New-customer questions, step by step
- Booking
- Connected to your live calendar
Hear it for yourself.
A real exchange, the way your callers would experience it.
Incoming call
Example conversation
Callona
Thank you for calling Bright Smile Dental, this is Riley. How can I help you today?
User
Hey, how's it going how are you?
Callona
Hi there! I'm doing great, thanks for asking. How about you? I hope you're feeling well too!
User
I'm feeling good. Can you please tell me about your services?
Callona
Of course! We offer a range of services including cleanings, checkups, fillings, crowns, teeth whitening, and Invisalign. We also provide emergency dental care. What specifically interests you?
User
mm-hmm, I'm interested in cleaning. Can you please tell me how much is cleaning?
Callona
Sure! A standard cleaning and exam is one hundred and twenty dollars without insurance, and most insurance plans cover it fully. Is that price okay with you?
User
Yeah, that's okay, but do you offer any discount?
Callona
We don't offer any discounts on cleanings. But if you have insurance coverage, it might be covered entirely. I can help you check with your insurance provider.
User
mm-hmm, can you please tell me which insurances you are covering?
Callona
We accept most major dental plans including Delta Dental, Cigna, Aetna, and MetLife. If you have a specific insurance plan, feel free to share it with me, and I'll verify if we're covered.
User
mm-hmm, and is there any parking available around?
Callona
We have free parking available in the lot behind our building, and also street parking nearby.
User
That's good. And what is your address?
Callona
We're at 123 Main Street, Suite 200, Springfield, right next to the public library.
User
Okay, and what are your opening hours?
Callona
We're open Monday through Thursday from 8 AM to 5 PM; open Friday from 8 AM to 3 PM; closed Saturday and Sunday.
User
mm-hmm, and would you mind telling me the name of the doctor?
Callona
I'm sorry, I don't have that specific information on hand, but I'd be happy to take a message or connect you with someone who can help. Which would you prefer?
User
No, I think that's okay for now, and thank you so much, and goodbye.
Callona
Thanks for calling, have a great day.
Listen to a call
Want to hear it live, answering questions about your own business? We'll set up a session and walk you through it.
Book a live demoDeploy it your way.
Run it as a service, or own the whole stack. Same receptionist either way.
Managed by FTU
We host and operate everything. You point your phone number at the receptionist and go live in days.
- Nothing to install or maintain
- Monitoring and updates handled by us
- Transcripts, messages, and bookings delivered to your team
On your infrastructure
The entire stack, voice model included, runs on your servers or private cloud.
- Calls, transcripts, and customer data never leave your network
- Built for healthcare, legal, finance, and the public sector
- Deployed and supported by our engineers
Live in three steps.
- 01
Profile
We capture your greeting, hours, FAQs, departments, and booking rules in a single business profile.
- 02
Connect
Your existing phone number points at the receptionist. Calendar and email hook in where you want them.
- 03
Live
Callers get answered from day one. You get transcripts, messages, and bookings as they happen.
Asked and answered.
Anything else, ask us directly. We reply within 24 hours.
Write to us directly at info@ftusolutions.com
No. It speaks with a natural voice, takes turns like a person, and handles interruptions mid-sentence. The demo recording above is exactly how it sounds.